Refund and Cancellation Policy for Royal Embassy Hotel
Effective Date: July 2024
1. Introduction
At Royal Embassy Hotel, we strive to provide our guests with a seamless booking experience. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds of reservations made with us.
2. Cancellation Policy
- Standard Cancellation: Guests may cancel their reservation up to 7 days before the scheduled check-in date without any cancellation fees.
- Late Cancellation: If a reservation is canceled within 7 days of the scheduled check-in date, the guest will be charged for one night’s stay as a cancellation fee.
- No-Show: If a guest does not show up for their reservation without any prior notice, the guest will be charged for one night’s stay as a no-show fee.
3. Refund Policy
- Refund Eligibility: Guests who cancel their reservations at least 7 days before the scheduled check-in date are eligible for a full refund.
- Refund Process: Refunds will be processed within 7 business days from the date of cancellation. The refund will be issued to the original payment method used during the booking.
- Partial Refunds: In the case of a partial stay (e.g., early check-out), refunds for the unused portion of the stay will be at the hotel’s discretion and subject to the terms of the booking agreement.
4. How to Cancel a Reservation
To cancel a reservation, guests can use any of the following methods:
- Website: Log in to your account on our website and follow the cancellation procedure.
- Email: Send a cancellation request to [Insert Email Address] with your reservation details.
- Phone: Call our customer service team at [Insert Phone Number] and provide your reservation details.
5. Special Circumstances
In the event of unforeseen circumstances (e.g., natural disasters, medical emergencies), the hotel management may, at their discretion, offer special consideration for cancellations and refunds. Guests are encouraged to contact us directly to discuss their situation.
6. Contact Us
For any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
Royal Embassy Hotel
281/5, KMK Nagar, Kumalankuttai, Erode, Tamilnadu – 638011. India.
Phone: +91 7373003600
Email: reservations@royalembassyhotel.com